Understanding display messages

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Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

You can resolve the error with the guideline from the computers’s Printing Status program window (see Using Samsung Printer Status ).
If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative.
When you call for service, provide the service representative with the contents of display message.
Some messages may not appear on the display depending on the options or models.
[error number] indicates the error number.
[tray number] indicates the tray number.
[media type] indicates the media type.
[media size] indicates the media size.
[color] indicates the color of toner.

Paper Jam-related messages

Message	Meaning	Suggested solutions
Paper jam in exit area	Paper has jammed in the exit area.	Clear the jam (see In exit area).
Paper jam inside machine	Paper has jammed in the inside machine.	Clear the jam (see Inside the machine).
Paper jam in tray1	Paper has jammed in the tray.	Clear the jam (see In tray 1).
Paper jam in tray2	Paper has jammed in the optional tray.	Clear the jam (see In optional tray ).
Paper jam in tray3	Paper has jammed in the optional tray.	Clear the jam (see In optional tray ).
Paper jam in tray4	Paper has jammed in the optional tray.	Clear the jam (see In optional tray ).
Paper jam in MP tray	Paper has jammed in the multi-purpose tray.	Clear the jam (see In the multi-purpose tray ).
Paper Jam inside of duplex	Paper has jammed during duplex printing. This is applicable only to machines with this feature.	Clear the jam (see In the duplex unit area ).
Paper Jam bottom of duplex		Clear the jam (see In the duplex unit area ).

Toner-related messages

Message	Meaning	Suggested solutions
Install Toner ▼	A toner cartridge is not installed.	Reinstall the toner cartridge.
Install Toner ▼	A toner cartridge is not being detected.	Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, contact the service representatives.
Not Compatible [color] toner cart.	The indicated toner cartridge is not suitable for your machine.	Install the corresponding toner cartridge with a Samsung-genuine cartridge (see Replacing the toner cartridge).
Not Compatible [color] Toner Country	The indicated toner cartridge is not available in the country set in the machine.	Install new toner cartridge (see Replacing the toner cartridge).
[color] toner cart. Position error	The indicated toner mismatch on toner cartridge position.	Install again in the proper position.
Toner Low ▼	Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close.^[a]	Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).
Toner Very Low ▼	The indicated toner cartridge has almost reached its estimated cartridge life^[a].	You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed. Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).
End of Life ▼	The indicated toner cartridge has reached its estimated cartridge life^[a].	Replace the toner cartridge (see Replacing the toner cartridge).
^[a]Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19798 (see Available supplies). The number of pages may be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.


	Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.

Tray-related messages

Message	Meaning	Suggested solutions
Paper empty in [tray number]	There is no paper in the indicated tray.	Load paper in the tray (see Loading paper in the tray).
Paper empty in MP tray	There is no paper in the indicated tray.	Load paper in the tray (see Loading paper in the tray).
Paper empty in all trays	There is no paper in the indicated tray.	Load paper in the tray (see Loading paper in the tray).
Pulled out [tray number] cassette	Tray is pulled out.	Insert tray properly.
[tray number] Paper Mismatch	The paper size specified in the printer properties does not match the paper you are loading.	Load the correct paper in the tray.
MP Tray Paper Mismatch	The paper size specified in the printer properties does not match the paper you are loading.	Load the correct paper in the tray.

Network-related messages

Message

Meaning

Suggested solutions

Network Problem:

IP Conflict

The IP address is used elsewhere.

Check the IP address or obtain a new IP address.

Not found

Wireless network

A NOT FOUND SSID event occurs when the printer cannot connect to the wireless module due to the absence of the wireless SSID.

If the following problem occurs.

The access point (or wireless router) with the set SSID was turned off.
The access point (or wireless router) with the set SSID is too far away.
The access point (or wireless router) with the set SSID malfunctions.
The antenna of the wireless module performs poorly.

Check the wireless environment. (Check the power connection and settings of the access point (or wireless router).)
Check the environment near the printer. (Check for microwaves, Bluetooth devices, steel cabinets, or other items that may affect wireless communication.)

If the problem persists, please call for service.


	Services that use the wireless interface (copy, print, and email) are unavailable.

Error: #S6-3113

Call for service

The network function does not work due to a fault in the wired network PHY chip.

Reboot the power and try the printing job again. If the problem persists, please call for service.

802.1x

Network Error

Fail to authenticate.

Check the network authentication protocol. If the problem persists, contact your network administrator.

Not correct

Wireless setting

The wireless network options are configured incorrectly for the security method.
The password entered in the wireless security options is incorrect.
The machine does not support the security method used by the access point or wireless router.
The access point or wireless router has malfunctioned.

Reconfigure the wireless options in the machine, SWS, access point, or wireless router. The WPA2-PSK/AES security method is recommended. If the problem persists, please call for service.

Not connect

Wireless AP

The machine failed to connect to the wireless access point (or wireless router).

Check the status of the access point, including its configuration and power connections, as well as any devices that may affect wireless communication. If the problem persists, please call for service.

Fail connection

to WPS

The machine failed to connect to the wireless access point (or wireless router).

Check the status of the access point or WPS, including its configuration and power connections, as well as any devices that may affect wireless communication. If the problem persists, please call for service.

Wi-Fi Direct

is not ready

The machine failed to initialize the Wi-Fi Direct connection.

Reboot the machine to initialize the wireless settings. If the problem persists, please call for service.

Wi-Fi Direct

is not connect

The machine failed to connect via Wi-Fi Direct.

Turn the Wi-Fi Direct feature off and then back on or reboot the machine or mobile device. If the problem persists, please call for service.

Misc. messages

Message	Meaning	Suggested solutions
Adjusting Color Registration...	The machine is adjusting the color registration.	Wait a few minutes.
Calibrating image density…	The machine is calibrating the image density.	Wait a few minutes.
Door Open Close it	The cover is not securely latched.	Close the cover until it locks into place.
Error [error number] Install [color] toner	The indicated toner cartridge is installed improperly, or the connector is polluted.	Reinstall the Samsung-genuine toner cartridge two or three times to confirm it is seated properly. If the problem persists, please call for service.
Error [error number] Turn off then on	The machine unit cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.
Error [error number] Call for service	The machine unit cannot be controlled.
Install TR. belt unit.	The transfer belt is not installed.	Install a Samsung-genuine transfer belt.
Not compatible transfer belt	The transfer belt of the machine is not for your machine.	Install the Samsung-genuine part designed for your machine.
Not Installed Waste tank	The is waste toner container not installed.	Install a Samsung-genuine waste toner container.
Not proper room temp. Move set	The machine is in a room with improper room temperature.	Move the machine to a room with proper room temperature.
Output bin Full Remove paper	The output tray is full.	Remove papers from the output tray, the machine resumes printing. If the problem persists, call for service.
Prepare new Transfer belt	The life of the transfer belt will expired soon.	Replace the transfer belt with a new one. If the problem persists, please call for service.
Replace new Transfer belt	The life of the transfer belt has expired.
Prepare Fuser Soon	The life of the fuser unit will be expired soon.	Replace the fuser unit with a new one. If the problem persists, please call for service.
Replace new Fuser unit	The life of the fuser unit will be expired.
Replace new tray1 roller Replace new tray2 roller Replace new tray3 roller Replace new tray4 roller	The life of the tray roller will expired.	Replace the tray roller with a new one. If the problem persists, please call for service.
Transfer Belt Error	The transfer belt cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.
Waste toner Full Replace new one	The waste toner container is full.	Replace the waste toner container.