The machine does not print.

Connect the machine to the electricity supply first. If the machine has a (Power/Wakeup) button on the control, press it.

Select your machine as your default machine in Windows.

Check the machine for the following:

If a system error occurs, contact your service representative.

Disconnect the machine cable and reconnect it (see Rear view).

If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable.

Check the Windows printer settings to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one.

The machine does not print.

Check the Printing Preferences to ensure that all of the print settings are correct.

Uninstall and reinstall the machine’s driver.

Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative.

Get more hard disk space and print the document again.

Once the paper is removed from the output tray, the machine resumes printing.

The machine selects print materials from the wrong paper source.

For many software applications, the paper source selection is found under the Paper tab within the Printing Preferences (see Opening printing preferences). Select the correct paper source. See the printer driver help screen (see Using help).

A print job is extremely slow.

Reduce the complexity of the page or try adjusting the print quality settings.

Half the page is blank.

Change the page orientation in your application (see Opening printing preferences). See the printer driver help screen (see Using help).

Ensure that the paper size in the printer driver settings matches the paper in the tray.Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use (see Opening printing preferences).

The machine prints, but the text is wrong, garbled, or incomplete.

Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable.

Check the application’s printer selection menu to ensure that your machine is selected.

Try printing a job from another application.

The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and back on again.

Pages print, but they are blank.

Redistribute the toner, if necessary. If necessary, replace the toner cartridge.

Check the file to ensure that it does not contain blank pages.

Contact a service representative.

The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing.

Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.

	It will take longer to print when you print a PDF file as an image.

The print quality of photos is not good. Images are not clear.

Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced.

Before printing, the machine emits vapor near the output tray.

Using damp/wet paper can cause vapor [white smoke] during printing. This is not a problem, just keep printing. If you are bothered by the smoke [vapor], then replace the paper with fresh paper from an unopened ream.

The machine does not print custom-sized paper, such as billing paper.

Set the correct paper size in the Custom in Paper tab in Printing Preferences (see Opening printing preferences).

The printed billing paper is curled.

The paper type setting does not match. Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thin (see Opening printing preferences).