Understanding display messages

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Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

You can resolve the error with the guideline from the computers’s Printing Status program window (see Using Samsung Printer Status).
If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative.
When you call for service, provide the service representative with the contents of display message.
Some messages may not appear on the display depending on the model or optional goods
[error number] indicates the error number.
[tray type] indicates the tray number.
[media type] indicates the media type.
[media size] indicates the media size.
[unit type] indicates the unit type.

Paper Jam‐related messages

Message	Meaning	Suggested solutions
Original paper jam inside of scanner. Remove jam	The loaded original document has jammed in document feeder.	Clear the jam (see Clearing original document jams).
Paper Jam in tray 1	Paper has jammed in the tray.	Clear the jam (see In tray1).
Paper Jam in tray 2	Paper has jammed in the optional tray.	Clear the jam (see In optional tray).
Paper Jam in MP tray	Paper has jammed in the multi‐purpose tray.	Clear the jam (see In the multi‐purpose (or manual feeder) tray).
Jam inside machine	Paper has jammed in inside the machine.	Clear the jam (see Inside the machine).
Jam inside of duplex	Paper has jammed in inside the duplex.	Clear the jam (see In the duplex unit area ).
Jam in exit area	Paper has jammed in the paper exit area.	Clear the jam (see In the exit area).

Toner‐related messages

Message	Meaning	Suggested solutions
Error [error number] Toner Cart Failure: [error number] Call for service Error [error number] Toner Failure: [error number] Install toner again Toner not installed Toner cartridge is not installed. Install it	A toner cartridge is not installed.	Reinstall the toner cartridge.
	A toner cartridge is not being detected	Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, contact the service representatives.
	Not removed protective film from toner.	Remove the protective film from the toner cartridge.
IMG. Not Compatible Imaging unit is not compatible. Check guide	The imaging unit you have installed is not for your machine.	Install a Samsung‐genuine imaging unit, designed for your machine.
IMG. Not Installed Imaging unit is not installed. Install the unit.	The imaging unit is not installed.	Reinstall the imaging unit two or three times. If the problem persists, call for service.
Prepare IMG. unit Prepare new imaging unit	The estimated imaging unit life is close.	Prepare a new imaging unit for replacement (see Available consumables).
Replace IMG. unit Replace with new imaging unit	The indicated imaging unit has almost reached its estimated imaging unit life.	You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the imaging unit. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed. Replace the imaging unit for the best print quality when this message appears. Using a imaging unit beyond this stage can result in printing quality issues (see Replacing the imaging unit ). If the machine stops printing, replace the imaging unit (see Replacing the imaging unit ).
Toner Not compatible Toner cartridge is not compatible. Check guide	The indicated toner cartridge is not suitable for your machine.	Install the corresponding toner cartridge with a Samsung‐genuine cartridge (see Replacing the toner cartridge).
Prepare new toner Prepare new toner cartridge	Small amount of toner is left in the indicated cartridge. The estimated cartridge life^[a] of toner is close.	Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).
Replace new toner Replace with new toner cartridge	The indicated toner cartridge has almost reached its estimated cartridge life.	You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed. Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).
Replace new toner Replace with new toner cartridge	The indicated toner cartridge has reached its estimated cartridge life	Replace the toner cartridge (see Replacing the toner cartridge).
^[a] Estimated cartridge life means the expected or estimated cartridge, which indicates the average capacity of print‐outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by the percentage of image area, operating environment, printing interval, media type and media size. Some amount of toner may remain in the cartridge even when red LED is turns on and the printer stops printing.


	Samsung does not recommend using a non‐genuine Samsung cartridge such as refilled or remanufactured. Samsung cannot guarantee a non‐genuine Samsung cartridge's quality. Service or repair required as a result of using non‐genuine Samsung cartridges will not be covered under the machine warranty.

Tray‐related messages

Message	Meaning	Suggested solutions
Output bin full Output bin full. Remove printed paper	The output tray is full.	Remove papers from the output tray, the printer resumes printing.
All Tray Empty Paper is empty in all tray. Load paper	There is no paper in all tray.	Load paper in tray (see Loading paper in the tray).
Paper Empty in tray 1 Paper is empty in tray 1. Load paper Paper Empty in tray 2 Paper is empty in tray 2. Load paper	There is no paper in tray.	Load paper in tray (see Tray 1 / optional tray).
Paper Empty in MP Paper is empty in MP tray. Load paper	There is no paper in the multi‐purpose tray.	Load paper in the multi‐purpose tray (see Multi‐purpose (or manual feeder) tray).
Tray 2 door is open. Close it	The tray2 is not securely latched.	Close the tray2 until it locks into place.

Network‐related messages

Message	Meaning	Suggested solutions
IP Conflict This IP address conflicts with that of other system	The network IP address you have set is being used by someone else.	Check the IP address and reset it if necessary (see Printing a network configuration report).
802.1x Network Error 802.1x Network Error Contact the Admin.	Fail to authenticate.	Check the network authentication protocol. If the problem persists, contact your network administrator.

Misc. messages

Message	Meaning	Suggested solutions
Door is open. Close it	The front cover or rear cover is not securely latched.	Close the cover until it locks into place.
Scanner door open Door of scanner is open. Close the door	The document feeder cover is not securely latched.	Close the cover until it locks into place.
Not Proper room temp Not Proper room temperature. Change room temperature	The machine is in a room with improper room temperature.	Move the machine to a room with proper room temperature (see Specifications).
Replace retard roller Replace with new tray 1 retard roller Replace retard roller Replace with new tray 2 retard roller	The life of the tray reverse roller has expired.	Replace the tray reverse roller with a new one. Contact the service representatives.
Replace pickup roller Replace with new tray 2 pickup roller	The life of the tray pickup roller will be expired.	Replace the tray pickup roller with a new one. Contact the service representatives.
Replace pickup roller Replace with new [tray type] pickup roller	The life of the tray1, tray2 or MP tray pick‐up roller will expired soon.	Replace the tray pick‐up roller with a new one. Contact the service representatives.
Memory Full Fax memory is almost full. Print or remove received fax job	The memory is full. No more fax data can be received.	Print or remove the received fax data in the memory.
Scanner Locked Scanner is locked. Press Stop button	The scanner is locked.	Reboot the power. If the problem persists, please call for service.
Scanner door open Door of scanner is open. Close the door	The document feeder cover is not securely latched.	Close the cover until it locks into place.
Memory Full Fax memory is almost full. Print or remove received fax job	The fax memory is almost full.	Print or remove the received fax job in Secure Receive.
Error: [error number] Fuser Unit Failure: [error number] Turn off then on. Call for service if the problem	There is a problem in the fuser unit.	Reboot the power. If the problem persists, please call for service.
Error: [error number] HDD System Failure: [error number] Turn off then on. Call for service if the problem	There is a problem in the HDD system.	Reboot the power. If the problem persists, please call for service.
Error: [error number] Motor Failure: [error number] Turn off then on. Call for service if the problem	There is a problem in the Motor system.	Reboot the power. If the problem persists, please call for service.
Error: [error number] LSU Failure: [error number] Turn off then on. Call for service if the problem	There is a problem in the LSU.	Reboot the power. If the problem persists, please call for service.
Error: [error number] Input System Failure: [error number] Check tray 2 connection	There is a problem in the tray 2.	Check the tray2 connection.
Error: [error number] Video System Failure: [error number] Call for service if the problem persists	There is a problem in the video system.	Reboot the power. If the problem persists, please call for service.